General Conditions of Sale l'Atelier du Sourcil
Update on 11/15/2019
PREAMBLE
The company ADS FORMATION ET PRODUCTS, a limited liability company with a single shareholder registered with the Paris Trade and Companies Register under number 753 285 808, whose head office is located at 13 rue Notre-Dame de Nazareth in Paris (75003) operates a website from which she sells online products related to the beauty of the gaze. The purpose of these general conditions is to define the conditions under which the sales contract is entered into between ADS and its customers.
1 - DEFINITIONS
Whenever, in these general conditions, the following words are written, in the singular or in the plural, with a capital letter, they will have the following meaning:
ADS: refers to the company ADS FORMATION ET PRODUCTS as described in the preamble as well as any natural or legal person that it substitutes to sell on the Site.
Client: means the natural person who declares to be of legal age or the legal person represented by a natural person acting on behalf of this legal person and declaring to have the power to engage him and who, holder of a client account, wishes to do so. acquisition of one or more products sold by ADS.
Contract: refers to the sales contract concluded via the Site between the Customer and ADS and governed by these general conditions of sale.
Product Sheet or Sheet: means the description of a Product which includes at least a photo of the Product, its price expressed in euros including tax, a description of its essential characteristics including, in particular, if it is a cosmetic product, the list of the ingredients which compose it, its function, the precautions for use, the nominal quantity and the capacity of the bottle.
Party: designates, together or separately depending on the context, the Customer and / or ADS in their capacity as parties to the Contract.
Products: designate the products offered for sale on the Site, including cards and gift vouchers.
Site: refers to the website currently accessible in particular from the address www.atelierdusourcil.com
2 - OPPOSABILITY OF THE GENERAL CONDITIONS
2.1 These general conditions are applicable to the relations between ADS and the Customers and define the respective obligations of the Parties. Before finalizing his order, the Customer carefully reads these general conditions which are submitted to him in a new window of his Internet browser. By checking the box "I have read and accept the general conditions of sale without reservation", the Customer fully and irrevocably accepts these general conditions. In addition, these general conditions are accessible at any time on the Site and are sent to the Customer by e-mail at the same time as the confirmation of his order. In addition, if the Client is a legal person, the person who created the client account in the name and on behalf of the Client and who therefore accepted these general conditions is strong, within the meaning of articles 1120 et seq. French Civil Code, compliance with these general conditions by employees, agents, partners, co-contractors, affiliates, representatives of the Client.
2.2 The version of the general conditions applicable to an order is that validated by the Customer on the day of the order. In this regard, the Customer is informed that ADS reserves the right to modify these general conditions between two orders. It is therefore possible that the general conditions of sale change between two orders made by the Customer. By checking the box referred to in Article 2.1 above when ordering, the Customer is deemed to have read the general conditions of sale with each new order.
2.3 These general conditions prevail over any other contractual or pre-contractual document which the Client who is a legal person may rely on.
3 - CUSTOMER ACCOUNT
3.1 The Customer account allows the Customer to:
- consult the history and details of its orders;
- return or exchange Products;
- add or modify its delivery and / or billing address, it being specified that such an addition or modification is only open, for a given order, as long as said order has not yet been validated by ADS;
- manage its subscriptions to solicitation emails;
- manage their personal information.
3.2 To create a customer account, it is imperative to be either (i) a natural person of full age within the meaning of its national legislation, or (ii) a legal person represented by a natural person acting on behalf of this legal person and having the power to hire him; and cumulatively, to be able to conclude a contract with regard to its national legislation. To create your customer account, you have to fill out a form. Natural persons enter their name, first name, postal address, date of birth and e-mail address. Legal entities provide their corporate name, registration number in a trade and company register, a VAT number and, where applicable, the benefit of a franchise or specific exemption regime, the postal address of the company. registered office or of the main establishment and e-mail address as well as the surname, first name and function of the natural person who declares to have the power to bind the legal person to conclude the Contract. In any case, it is forbidden to use (i) a pseudonym or any other denomination or name of use that does not comply with civil status data and / or real legal data and / or (ii ) data which would have the purpose or effect of concealing his identity. In this regard, the Customer agrees to provide only accurate, sincere and complete information and refrains from creating a customer account on behalf of third parties or letting a third party use their customer account. Finally, for the effective creation and subsequent use of his customer account, the Customer must create a password.
3.3 Once the form has been completed, the Customer receives by email confirmation of the creation of his customer account and his login details. The e-mail address entered and the password thus created constitute the identifiers which allow the Customer to access at any time, from the home page of the Site or from the "shopping cart" page, to his customer account. In this regard, each Client must ensure that the confidentiality attached to his password is maintained. The Customer must immediately notify ADS in the event that he suspects fraudulent use of his customer account. Each Customer can only have one customer account. Failure to comply with any of the provisions of this article may lead ADS to take measures which may go as far as closing the customer account. Where applicable, ADS will send the Customer an e-mail in which will be detailed the facts which are alleged against the Customer and which justify that measures are being considered to ensure compliance with the provisions of this article. The Customer will have the opportunity to respond in order to provide any element likely to release his liability. In the absence of a satisfactory response within 8 days from the sending of the first email by ADS, the latter reserves the right to close the Customer's account.
3.4 The Customer may, at any time, modify the information appearing on his customer account as well as delete it.
4 - ORDER PROCEDURE
4.1 The Customer can at any time select Products from the Product Sheet and add Products to their selection by clicking on the "add to cart" tab, before completing their purchases or continuing to browse. The Customer's selection can be viewed on the Site's "shopping cart" page. This “basket” page summarizes the information relating to the Product (s) selected by the Customer, including in particular the information included in the Sheet for each Product.
4.2 When the Customer already has a customer account, he must be identified at this stage to be able to validate his order. When the Customer does not yet have a customer account, he is invited to create one, following the procedure described in Article 3 of these conditions, in order to be able to validate his order.
4.3 Once identified, and before finalizing his order, the Customer must (1) validate his delivery method and (2) complete the delivery information necessary for the correct shipment of his order: country of delivery, title, first name, last name , phone, delivery address. Once the delivery method has been validated by the Customer, the Customer is notified of the price of the delivery and can pay for his purchases and finalize his order by clicking on the button "order and pay" on the summary page of the Order provided to have previously accepted the present GTC by checking the box "I have read and I accept without reservation the general conditions of sale".
4.4 The order will be definitively validated by the payment of the price corresponding to the total amount of the order. The sales contract will then be definitively concluded. The definitively validated orders are sent to ADS for processing. ADS reserves the right not to accept an order from a Customer who has not fully or partially paid a previous order or with whom it is in dispute for a previous order, or if it reasonably considers that this Customer has violated these general conditions of sale. In such a case, ADS will send an e-mail to the Customer explaining the reasons why their order has not been processed and inviting them either to rectify the situation or to provide any information that would release their liability.
4.5 An order summary is sent by email to the Customer after his order has been definitively validated. The acknowledgment of receipt mentions the total amount of the order, information relating to the total price of the order and the delivery time, the essential characteristics, the quantity and the price of the Products purchased. A copy of these general conditions of sale is also attached to the order summary email. The invoice can also be viewed and downloaded on the Site from the Customer account. The Customer is advised to keep this acknowledgment of receipt on paper or electronically.
4.6 Pursuant to article L.213-1 of the French Consumer Code, when an order relates to an amount equal to or greater than € 120, ADS keeps the writing which confirms the contract concluded between ADS and the Customer by electronically for 10 years from the date of delivery of the Product (s). The Customer then has access to this document upon request made to ADS.
5 - CARD AND GIFT VOUCHER
5.1 Gift card: the Customer has the option of purchasing a gift card on the Site. Each gift card corresponds to one or more service (s), the content of which is detailed in the Product sheet of the gift card.
5.1.1 After validation and full payment of his order, the Customer receives a summary by email under the same conditions as those detailed in Article 4.5 of these general conditions.
5.1.2 The gift card cannot be dematerialized and will be delivered, on paper, under the same conditions as those detailed in Article 8 of these general conditions.
5.1.3 The gift card can only be used in Atelier du Sourcil stores, the list of which is available on the Site.
5.1.4 The gift card is valid for one (1) year from the date on which the order is validated.
5.2 Gift voucher: the Customer also has the option of purchasing a gift voucher on the Site, the value of which he can freely choose including tax, without this value exceeding € 999 including tax.
5.2.1 The gift voucher is necessarily dematerialized and implies that the Customer informs the name and first name of the beneficiary of the gift voucher as well as the e-mail address to which the gift voucher will be sent, it being specified that this address can be that of the Customer. or that of any other person, including that of the beneficiary of the gift voucher.
5.2.2 After validation and full payment of his order, the Customer receives a summary by email under the same conditions as those detailed in Article 4.5 of these general conditions.
5.2.3 The gift voucher may be used on the Site or in the Atelier du Sourcil stores, the list of which is available on the Site.
5.2.4 The gift voucher is valid for one (1) year from the date on which the order is validated.
5.3 Gift cards and gift certificates are neither exchangeable nor refundable.
6 - OPINIONS AND COMMENTS
6.1 The Customer who has a customer account has the possibility to leave an opinion or a comment on the Product (s) he has purchased.
6.2 To do this, the Customer clicks on the “rate it” button located near the photograph of the Product or the “give your opinion” button located at the bottom of the Product Sheet. He must then complete the corresponding form and in particular indicate, compulsorily, the date on which he purchased the Product on which he intends to leave a review.
6.3 After publication of his opinion, the Customer retains the possibility of modifying it by logging into his customer account and accessing the “my opinions” section.
6.4 The Customer agrees to deliver a sincere and authentic opinion. He is prohibited from making statements that are untrue, inappropriate, defamatory or contrary to the law and good morals. In this regard, ADS reserves the right to refuse, at its sole discretion, to publish a notice that does not comply with these general conditions. In this case, ADS informs the Customer by e-mail of the reasons why his opinion cannot be published. The Customer will then be able to issue a new notice, this time in accordance with these general conditions.
6.5 In accordance with article D.111-17 of the French Consumer Code, next to each published notice it is indicated:
- the date of publication of the notice;
- the date of purchase of the Product by the Customer;
- the fact that the opinions are subject to a posteriori moderation;
- the fact that the reviews appear in chronological order, from the most recent to the oldest.
6.6 The publication of a notice does not give the right to any compensation for the benefit of the Customer.
6.7 A published notice will be kept for the duration of the online posting of the Product to which it relates, without this period not exceeding 7 years from the publication of the notice.
6.8 The Customer is aware that any person can report a review whose content is illegal or inappropriate or whose authenticity he or she doubts. The notification of a notice must be motivated and sent by mail to ADS FORMATION AND PRODUCTS, 13 rue Notre-Dame de Nazareth - 75003 Paris or by email to the address shop [@] atelierdusourcil.com.
7 - PRICE AND MEANS OF PAYMENT
7.1 Prices are expressed in euros, all charges included. VAT is applied at the rate in effect at the time of the order and included in the price displayed. These prices do not include shipping costs, the price of certain packaging or other optional services. Thus, except for cards and gift vouchers and / or except special offer, the Customer must pay, in addition to the price of the Product, a contribution to the shipping costs which will be determined according to the weight and volume of the Product. and the delivery method chosen by the Customer. The amount of this contribution to the shipping costs will be specified before the validation of the order by the Customer.
7.2 The Customer has the possibility of choosing the method of payment of his choice between the different means of payment offered by ADS and detailed below:
7.2.1 Payment by VISA, BLUE CARD, AMERICAN EXPRESS and MASTERCARD credit card: This payment method is secured by encryption. An SSL encryption system is in place to protect personal data and payment data. ADS reinforces payment security thanks to the "3D secure" system for Visa, Mastercard and American Express cards which are equipped with it. An additional step takes place at the time of payment, making it possible to verify the identity of the cardholder and to validate the transaction. Each bank has its own authentication. .
7.2.2 Payment by PayPal: PayPal is a service which allows the Customer to pay online without sharing banking information with ADS. To secure the purchase, PayPal encrypts and secures banking information and never communicates it to the recipient of payments. To pay via PayPal, the Customer must have a PayPal account and must enter their PayPal identifiers on the Site when paying for their order.
8 - DELIVERY AND SHIPPING
8.1 The Products are delivered to the delivery address indicated by the Customer at the time of the order. The Customer can choose to receive the gift card or the gift voucher in dematerialized form by e-mail to the e-mail address that he will have provided at the time of the order, this address being that of the beneficiary of the card or voucher. gift.
8.2 ADS only delivers the Products (excluding cards and gift vouchers) in mainland France and overseas France.
8.3 The date of delivery depends on the delivery method chosen by the Customer. When the Customer chooses a delivery method, he is given an indicative delivery date. The deadline indicated can be changed when the order is finalized on a Saturday, Sunday, public holiday or ADS closing day. The deadlines may also be extended around school holiday periods and in particular before and during the end of year celebrations.
8.4 The Customer can follow the status of his order from his customer account by clicking on the "my orders" tab and, when the Customer has chosen a delivery method with tracking, the delivery can be tracked directly. on the carrier's website with the tracking number provided.
8.5 ADS has chosen to entrust the delivery of its Products to Chronopost and Colissimo Expert.
8.6 The Customer can choose different delivery methods depending on delivery times and destination:
8.6.1 Standard delivery in mainland France, at home, by Colissimo Expert by La Poste. The Customer can be delivered to his home, or to the address of his choice, subject to payment of the flat-rate contribution to shipping costs. It will be delivered by post in Colissimo Expert within 48 hours from the date the package leaves the ADS warehouse. The order will be delivered within approximately 2 to 5 days after the validation of the order for the Products in stock. Please note that delivery times may be extended due to government measures banning heavy goods vehicles on weekends. The rates for classic delivery in mainland France are as follows:
At home: For any shipment, a flat-rate contribution of € 3.95 incl.
FREE delivery: from 50 € of purchases delivered at home in metropolitan France only. Offer valid only for individuals.
8.6.2 Classic delivery in mainland France, at home, by Chronopost. The Customer can be delivered to his home, or to the address of his choice, subject to payment of the flat-rate contribution to shipping costs. It will be delivered by Chronopost within 24 hours if the order is placed before 11 a.m. If the order is placed after 11 a.m., delivery will be made within 48 hours from the date the package leaves the ADS warehouse. The order will be delivered within approximately 2 to 5 days after the validation of the order for the Products in stock. Please note that delivery times may be extended due to government measures banning heavy goods vehicles on weekends. The rates for standard delivery in mainland France are as follows: for home delivery, a flat-rate contribution of € 9.95 including tax is invoiced to the Customer per shipment. Offer valid only for individuals.
9 - TRANSFER OF OWNERSHIP AND RISKS
9.1 The transfer of ownership and risk occurs when the delivery is complete, that is to say when the Product (s) ordered has / have been delivered to the address indicated by the Customer at the time of his order.
9.2 Consequently, any risk of loss or damage to the Product (s) ordered is transferred to the Customer when the latter or a third party designated by him, other than La Poste (Chronopost and Colissimo), takes physical possession of them. .
9.3 Whoever takes physical possession of the Product (s) ordered by the Customer (ie himself or the person designated by him) is required to immediately verify the conformity of the products received with the Products ordered.
9.4 In the event of an anomaly, of any nature and extent whatsoever, (i) whoever takes physical possession of the Product (s) ordered by the Customer must imperatively state it on the delivery slip presented by the carrier when the order is delivered by hand or (ii) the Customer must establish, within 24 hours of taking physical possession of the Product (s), a complaint via his customer account. Failing this, ADS cannot be held liable under any circumstances, except if the Customer can provide proof that the anomaly which is the subject of his complaint is attributable to ADS. The provisions of this article do not preclude the implementation by the Customer of legal guarantees of conformity or hidden defects as the case may be.
10 - RIGHT TO RETRACT
10.1 This clause applies only to the Customer who may be qualified as a consumer or a non-professional within the meaning of the preliminary article of the French Consumer Code. Other Customers do not benefit from any right of withdrawal.
10.2 The Customer may freely retract within 14 days of receipt of his order. In the case of an order for several Products delivered separately, the period of 14 days runs from receipt of the last of these Products.
10.3 To withdraw, the Customer may choose to: (i) go to his customer account in order to complete the withdrawal form and obtain a return label, (ii) notify his decision to withdraw by means of a declaration clear and unambiguous by post to ADS FORMATION ET PRODUCTS, 13 rue Notre-Dame de Nazareth - 75003 Paris or by email to boutique [@] atelierdusourcil.com or (iii) use the model withdrawal form reproduced in annex to these general conditions.
10.4 The Consumer Client then has a period of 7 days following the communication of his return number to return the Product (s) to the following address: Atelier du eyebrow 89 Boulevard Sébastopol 75002 Paris.
10.5 He must carefully package the Product (s) and include his return number (s) in his shipment by printing them from the site or by copying them on plain paper (in the event that he wishes to follow the return planned on the Site).
10.6 The Customer is free to choose the method of sending his product and whether or not to take out insurance in the event of loss, theft or destruction of his package. ADS does not bear any of these costs or the cost of transport and cannot be held responsible for the non-receipt of the Customer's package. The Customer is advised to opt for a tracked shipment of the package. In general, all costs and risks related to the return of the Product (s) are the responsibility of the Customer.
10.7 If all the conditions relating to the exercise of the right of withdrawal are met, ADS will reimburse the Customer for the amount of the returned Product or its order, including delivery costs, unless the Customer has chosen a more expensive delivery method. than the standard delivery method. The repayment terms are as follows:
10.8 If the Customer paid by credit card, the card he used will be credited with the amount of his order. If the Customer paid by bank transfer or cashier's check, a transfer will be made by ADS to the bank account that the Customer used to make the payment.
10.9 In accordance with article L.221-28 of the French Consumer Code, the Consumer Customer may not exercise the right of withdrawal mentioned above or formulate a refund request, once the Product delivered to the Customer has been unsealed by the Customer after delivery for reasons of hygiene and health protection (such as, for example, a mascara which has been opened or a tweezers which will have been taken out of its packaging, etc.).
11 - INTELLECTUAL PROPERTY RIGHTS AND OTHER RIGHTS
ADS is the sole owner or, at the very least, benefits from the right to use the Site as well as the elements composing the Site such as brands, logos, texts, styles, graphics, photographs, videos, applications, software, files. , databases… on which it retains all of its property or use rights. None of the provisions of these general conditions or of the Site can be interpreted as an assignment or concession, even if only for a simple personal and non-transferable right of use, of the Site or one or more of its elements.
12 - CLIENT'S OBLIGATIONS
The Customer agrees to comply with these general conditions, French laws and regulations, as well as the laws and regulations of his country of origin when they are not contrary to the previous ones.
13 - CONFORMITY GUARANTEE AND OTHER GUARANTEES
13.1 ADS is bound by the legal guarantee of conformity and latent defects with regard to Customers. The Customer who wishes to implement one of these guarantees must make a complaint by sending it to ADS either by mail to the ADS complaints department at ADS FORMATION ET PRODUCTS, 13 rue Notre-Dame de Nazareth - 75003 Paris, or by email to boutique [@] atelierdusourcil.com. The Customer is informed that he can implement these two guarantees, one not being exclusive of the other. However, the Customer may not dispute the conformity of the Product or claim the benefit of the warranty against hidden defects by invoking a defect which was expressly mentioned in the Product Sheet and / or which was visible on the presentation photos.
13.2 The Customer has a period of 2 years from delivery to act on the ground of the legal guarantee of conformity and a period of 2 years from the discovery of the defect to act on the ground of the guarantee. legal of hidden defects.
13.3 In his complaint based on the legal guarantee of conformity, the Customer must expressly indicate whether he wishes to obtain repair of the Product or its replacement.
13.4 However, ADS shall not be bound to respect the Customer's choice between repair and replacement whenever (i) this choice entails a manifestly disproportionate cost with regard to the other possibility, and this taking into account the value of the Product or the importance of the defect as well as all the times (ii) that this proves to be purely and simply impossible, for example when the Customer has requested the replacement of a Product which is no longer in stock or no longer sold on the Site .
13.5 When repair and replacement prove to be both impossible or cannot be implemented within one month of the Customer's complaint, ADS shall inform the Customer thereof and indicate that it may either return the Product against reimbursement of the price or keep the Product against reimbursement of part of the price. The Customer must make known his decision to return or keep the Product to ADS within 7 calendar days following the day on which ADS has notified him of the impossibility of repairing or replacing the Product or the impossibility of doing so within the month that follows. follows the Customer's complaint.
13.6 In the event of return of the Product, the Customer has a period of 7 calendar days from the day on which he informed ADS of his decision to return it. ADS will reimburse the price or part of the price in accordance with the terms described in Article 10.9 of these general conditions and also reimburses the Customer for the amount of the shipping costs he incurred to return the Product.
13.7 Certain Products on the Site may give rise to a commercial guarantee, corresponding to the manufacturer's guarantee, to which ADS is not bound. In the event of a commercial warranty, this may be mentioned in the Product Sheet in question presented on the Site.
13.8 The scope and duration of this commercial warranty varies according to the brands or manufacturers. Therefore, the Customer is invited to consult the legal warranty notice when it is provided with the Products and these precise terms.
13.9 ADS cannot be held responsible for any refusal by the manufacturer to apply the commercial warranty.
13.10 It is recalled that, in accordance with Article L.217-15 of the French Consumer Code, the commercial guarantee does not deprive the Customer of the legal guarantees from which he benefits.
14 - ADS LIMITATION OF LIABILITY
14.1 ADS will make its best efforts to ensure the availability of the Site. However, the Customer acknowledges that due to the nature of the Internet, this cannot be guaranteed, nor can access to his customer account. Access to the Site and / or to the customer account can thus - in particular for technical reasons (repairs, maintenance, updating, etc.) or inventory - be suspended or limited, even if ADS undertakes to ensure that it is limit the frequency and duration of such suspensions or limitations.
14.2 ADS cannot under any circumstances be held liable for direct, indirect, incidental, consequential, special, foreseeable or unforeseeable damage arising from or relating to the Contract or the use of the Site, other than those to which ADS is liable by virtue of '' a legal or regulatory provision of public order. In particular, ADS cannot be held responsible for loss of data or turnover, loss of profit or increase in costs and expenses, costs of reconstituting files, operating losses, damage caused to equipment… of a Customer who has entered into a Contract or used the Site, unless it can be demonstrated that ADS has committed a fault which directly caused damage to the Customer and / or that the damage suffered by the Customer results directly from a failure by ADS has one of its professional obligations.
15 - FORCE MAJEURE
ADS reserves the right not to perform or to suspend the performance of its obligations and to interrupt the operation of the Site, without formality or notice, in the event of a force majeure event as defined by the French Civil Code.
16 - SITE INTEGRITY
The Customer refrains from undermining the integrity of the Site. In this regard, the Customer is particularly forbidden to (i) use the Site in a way that infringes these general conditions, the laws and regulations of his country of origin and / or French laws and regulations, ( ii) damage, disable, overload or alter the Site or attempt to do so, (iii) use automatic scripts or any other technology in order to extract or collect information from or through the Site or to interact with the Site, (iv) to upload, publish, transmit, share, store, make available or disseminate, in any manner whatsoever and for any reason whatsoever, on or through the Site, any element containing computer viruses or any code, file or computer program designed to interrupt, destroy, alter or limit the functionality of software, computer or telecommunications equipment on the Site, users of the Site or third parties, ( v) upload, publish, transmit, share, store, make available or disseminate, in any manner whatsoever and for any reason whatsoever, on or through the Site, any content that is civilly or criminally reprehensible in nature, totally or partially prevents others from using the Site , or harms ADS or its users or engages their responsibility in any way whatsoever, (vi) to send, upload, exchange or share on or through the Site, any content likely to engage its own responsibility, that of the users of the Site, that of ADS and / or that of its managers, associates, employees, collaborators or partners, towards third parties.
17 - NON-COMPLIANCE WITH GENERAL CONDITIONS BY THE CUSTOMER
17.1 In the event of non-compliance by the Customer with these general conditions of sale, and without prejudice to other remedies, ADS reserves the right to limit, suspend, terminate or prohibit access to its Site and to the customer account. . In this case, ADS undertakes to send an email to the Customer explaining the reasons leading it to take the measure (s) it considers appropriate and inviting it to explain itself and / or to comply. within 8 days of sending said email. In the absence of a satisfactory action or response from the Customer within this period, the measure (s) envisaged by ADS will be implemented within 8 days without this being able to give rise to to no dispute on the part of or compensation for the benefit of the Customer.
17.2 ADS also reserves the right to take all technical and legal measures to prevent users, whether or not they are Customers, from accessing the Site, if it considers that their action (s) (i ) jeopardize the security of the Site or other users, which they may engage the responsibility of a user, ADS, its managers, associates, employees, collaborators or partners or (ii) in contradiction with these general conditions and / or the laws and regulations in force and of public order applicable in France or in the user's country of origin. In this case, ADS undertakes to send an email to the Customer explaining the reasons leading it to take the measure (s) it considers appropriate and inviting it to explain itself and / or to comply. within 8 days of sending said email. In the absence of a satisfactory action or response from the Customer within this period, the measure (s) envisaged by ADS will be implemented within 8 days without this being able to give rise to to no dispute on the part of or compensation for the benefit of the Customer.
18 - LAW AND JURISDICTION
18.1 These general conditions are governed by French law.
18.2 For any complaint, the Customer can contact customer service by mail at the address ADS FORMATION ET PRODUCTS - customer service, 13 rue Notre-Dame de Nazareth - 75003 Paris, by email at the address shop [ @] atelierdusourcil.com. or by phone on 02 42 06 00 45.
18.3 If the response provided to the Customer does not satisfy him, and subject to the conditions of article L.612-2 of the Consumer Code, the Customer has the possibility of resorting free of charge to a dispute mediation procedure of consumption by contacting the mediator of their choice or the mediation service of the Mediator of the Professional Federation of E-commerce and Distance Selling (FEVAD) to which ADS reports and whose contact details are as follows: http: // dev. mediateurduecommerce.com/index.php/espace-consommateur/
The FEVAD e-commerce Mediator service - 60 rue la Boétie - 75008 PARIS
e-mail: mediateurduecommerce@fevad.com
18.4 The consumer or non-professional Client is informed that he may, in the event of a dispute, in particular refer to the jurisdiction of the place where he was living at the time of the conclusion of the Contract or of the occurrence of the harmful event.
